Expert assistance

Service for battery strapping tools

Should your battery strapping tool develop a fault, please contact us straight away and we will provide you with the appropriate address for dispatch. As we operate several service centres, we shall reply with the address of the facility currently available, ensuring your tool can be attended to without delay.

All servicing is conducted within Europe (EU).

Upon receipt of your battery banding tool, we will assess the estimated repair time and advise you of the costs involved if your battery hand tool is out of warranty. Should the repair require an extended period and your tool remains under warranty, we can, for a modest fee, supply a replacement for the duration of the repair. Shipping expenses are the responsibility of the customer. Once your battery strapping machine has been repaired, it will undergo thorough testing before being returned to you. Please note, if the battery strapping tool has been damaged due to user error (for example, if it has been dropped), repairs cannot be carried out under warranty.

The majority of spare parts are in stock or can be sourced promptly. Spare parts are not covered by warranty. For strapping machines (automatic and semi-automatic), on-site service is not available. Customers are therefore required to arrange transportation to our service centres.

Highly trained professional personnel

Our primary expertise lies in battery strapping tools. Our engineers possess the necessary skills and experience to carry out repairs on battery strapping tools.

Service inside Europe

If your battery strapping tool requires attention, simply send the battery hand tool to one of our locations. Our expert service team will manage the repair process.

Replacement when battery tool is on service

If the repair process is prolonged, we can provide you with a replacement battery strapping tool for a nominal fee while your tool is being serviced.

Tested before shipped back

Each battery strapping tool is thoroughly tested prior to being returned to you.

Service for manual and pneumatic strapping tools

If your manual or pneumatic strapping tool is not functioning correctly, please contact us immediately and we will supply you with the address for dispatch. With several service centres, we will direct you to the facility available at that time, so repairs can commence promptly.

All servicing is carried out within Europe (EU).

Once we have received your manual or pneumatic banding tool, we will estimate the repair duration and inform you of the costs if the hand tool is no longer under warranty. Should the repair take longer, we can provide a replacement for a small fee. Shipping costs are borne by the customer. After the tool has been repaired, it will be tested by our team before being returned to you. Please note, if the tool has been damaged due to user error (such as being dropped), we are unable to repair it under warranty.

Most spare parts are available or can be sourced quickly. There is no warranty on spare parts.

Service for packing machines

For strapping machines (automatic and semi-automatic), on-site servicing is not available. Customers must therefore arrange for transport to our facilities. Most spare parts are available or can be supplied promptly. Spare parts are not covered by warranty. If automatic or semi-automatic strapping machines are damaged due to user error (for example, being dropped), we cannot repair them under warranty.

Service for electric stackers and electric pallet stackers

Electric stackers and electric pallet stackers are supplied with a two-year warranty. On-site servicing is not available for these machines; customers must arrange transportation to our service centres. Most spare parts are available or can be sourced quickly. There is no warranty on spare parts. If an electric stacker or electric stacker truck is damaged due to user error (such as being dropped), we cannot repair it under warranty.

Service for cardboard baler

Cardboard balers are covered by a one-year warranty. On-site service is not provided for cardboard balers; customers are responsible for arranging transport to our facilities. Most spare parts are available or can be supplied quickly. Spare parts are not covered by warranty. If the cardboard baler is damaged due to user error (for example, being dropped), we are unable to repair it under warranty.

For further details, please refer to our FAQ section, Terms and Conditions, or Privacy page. Additional information regarding our company and our expertise in packaging solutions is available in the About us section.