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Home › Privacy Policy

Privacy Policy

General information

The following section provides a straightforward summary of what happens to your personal data when you visit our website. Personal data refers to any information that can be used to identify you personally. More comprehensive details regarding data protection are available in our privacy policy below.

Data collection on our website

Who is responsible for collecting data on this website?

The data gathered on this website are processed by the website operator. You will find the operator’s contact information in the mandatory legal notice on this website.

How do we obtain your data?

Some data are provided directly by you, for instance, information you enter into a contact form.

Other data are collected automatically by our IT infrastructure when you access the website. These are mainly technical details, such as the browser and operating system you use or the time you accessed the site. Such data are recorded automatically as soon as you visit our website.

For what purposes do we use your data?

Some of the data are collected to ensure the website operates correctly. Other data may be used to analyse how visitors interact with the website.

What rights do you have regarding your data?

You are always entitled to receive, free of charge, information about your stored personal data, its source, its recipients, and the reason for its collection. You also have the right to request rectification, restriction, or erasure of your data. Should you have any further questions regarding privacy and data protection, you may contact us at any time using the address provided in the legal notice. You are also entitled to lodge a complaint with the relevant supervisory authorities.

Analytics and third-party tools

When you visit our website, your browsing behaviour may be statistically analysed. This is primarily carried out using cookies and analytics tools. The analysis of your browsing behaviour is generally anonymous, meaning we cannot identify you from this data. You may object to this analysis or prevent it by not using certain tools. Further details can be found in the privacy policy below.

You have the right to object to this analysis. We will explain below how you can exercise your options in this regard.

Data protection

The operators of this website are committed to safeguarding your personal data. We handle your personal information confidentially and in accordance with statutory data protection regulations as well as this privacy policy.

When you use this website, various types of personal data will be collected. Personal data refers to any information that can identify you personally. This privacy policy sets out what data we collect and how we use it. It also explains how and for what purpose this occurs.

Please be aware that data transmitted over the internet (for example, via email) may be vulnerable to security breaches. Complete protection of your data from third-party access is not possible.

Information regarding the party responsible for this website

The party responsible for data processing on this website is:

Robomatis d.o.o.

Prešernova cesta 8

3320 Velenje

Slovenia

Email: [email protected]

The responsible party is the individual or legal entity who, alone or together with others, determines the purposes and means of processing personal data (such as names, email addresses, etc.).

Withdrawal of your consent to data processing

Numerous data processing activities can only be carried out with your explicit consent. You may withdraw your consent at any time with effect for the future. It is sufficient to send us an informal email to make such a request. Any data processed prior to the receipt of your revocation may still be lawfully processed.

Right to lodge complaints with supervisory authorities

Should there be a violation of data protection regulations, the affected individual is entitled to submit a complaint to the relevant supervisory authority. The responsible supervisory authority for data protection matters is the data protection officer of the German federal state where our company has its registered office. A directory of data protection officers and their contact information is available at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You are entitled to receive data that we process on the basis of your consent or in the performance of a contract, either for yourself or for a third party, in a commonly used, machine-readable format. Should you request the direct transfer of data to another controller, this will only be carried out where it is technically possible.

SSL or TLS encryption

For reasons of security and to safeguard the transmission of confidential information, such as the enquiries you send to us as the website operator, this site employs SSL or TLS encryption. You can identify an encrypted connection by the change in your browser’s address bar from “http://” to “https://” and the appearance of a padlock symbol in your browser’s address bar.

When SSL or TLS encryption is enabled, the data you transmit to us cannot be accessed by third parties.

Encrypted payments on this website

If you enter into a contract that requires you to provide us with your payment details (for example, account number for direct debit), we will need this information to process your payment.

Payment transactions using standard payment methods (Visa/MasterCard, direct debit) are conducted exclusively via encrypted SSL or TLS connections. You can recognise an encrypted connection by the change in your browser’s address bar from “http://” to “https://” and the presence of a padlock symbol in your browser’s address bar.

When communication is encrypted, any payment information you send to us cannot be read by unauthorised parties.

Information, blocking, erasure

In accordance with legal provisions, you have the right at any time to receive, free of charge, information about your personal data stored by us, its origin, recipients, and the purpose of its processing. You also have the right to request the rectification, blocking, or erasure of this data. Should you have any further questions regarding personal data, you may contact us at any time using the address provided in our legal notice.

Objection to promotional emails

We hereby expressly object to the use of contact details published as part of our website’s legal notice obligations for the purpose of sending unsolicited advertising and informational materials. The website operator reserves the right to take specific legal action in the event that unsolicited advertising, such as spam emails, is received.

Cookies

Certain pages on our website use cookies. Cookies do not damage your computer and do not contain viruses. They serve to make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer by your browser.

Most of the cookies we use are known as “session cookies.” These are automatically deleted once your visit ends. Other cookies remain stored on your device until you remove them. These cookies enable us to recognise your browser the next time you visit our site.

You can set your browser to notify you whenever cookies are used, allowing you to decide on a case-by-case basis whether to accept or reject them. Alternatively, you can configure your browser to accept cookies automatically under certain conditions, always refuse them, or delete cookies automatically when closing your browser. Please note that disabling cookies may restrict the functionality of this website.

Cookies that are essential for enabling electronic communications or for providing specific features you wish to use (such as the shopping basket) are stored in accordance with Article 6, paragraph 1, letter f of the DSGVO. The website operator has a legitimate interest in storing cookies to ensure the website functions smoothly and without technical faults. Should additional cookies (for example, those used to analyse your browsing habits) also be stored, these will be addressed separately within this privacy policy.

Contact form

If you submit queries to us via the contact form, we will collect the information entered on the form, including the contact details you provide, in order to respond to your enquiry and any subsequent questions. We do not share this information without your permission.

Accordingly, we will process any data you enter into the contact form solely with your consent, as per Article 6 (1)(a) DSGVO. You may withdraw your consent at any time. An informal email making this request will suffice. Any data processed prior to the receipt of your withdrawal may still be processed lawfully.

We will retain the information you provide via the contact form until you request its deletion, withdraw your consent for its storage, or the reason for its storage no longer applies (for example, once your enquiry has been resolved). Any statutory obligations, particularly those relating to mandatory data retention periods, remain unaffected by this.

Registration on this website

You have the option to register on our website in order to access additional features available here. The data entered will be used solely for the purpose of utilising the respective site or service for which you have registered. All mandatory information requested during registration must be provided in full; otherwise, we will be unable to process your registration.

To keep you informed about significant changes, such as those affecting our site or technical updates, we will use the email address provided at registration.

We will process the data supplied during registration exclusively on the basis of your consent, in accordance with Article 6 (1)(a) DSGVO. You may withdraw your consent at any time with effect for the future. An informal email making this request is sufficient. Any data processed prior to the receipt of your withdrawal may still be processed lawfully.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Processing of data (customer and contract data)

We collect, process, and use personal data only to the extent necessary to establish or amend a legal relationship with us (master data). This is carried out in accordance with Article 6 (1) (b) DSGVO, which permits the processing of data for the performance of a contract or for steps taken prior to entering into a contract. We collect, process, and use your personal data when you access our website (usage data) only to the extent required to enable you to use our services or to invoice you for them.

Customer data collected will be deleted upon completion of the order or termination of the business relationship. Statutory retention obligations remain unaffected.

Data transmitted when entering into a contract with online shops, retailers, and mail order

We will only transmit personally identifiable information to third parties where it is necessary to fulfil the terms of your contract, for example, to companies responsible for delivering goods to your address or to banks tasked with processing your payments. Your data will not be transmitted for any other purpose unless you have expressly authorised us to do so. Your data will not be shared with third parties for advertising purposes without your explicit consent.

The legal basis for data processing is Article 6 (1) (b) DSGVO, which permits the processing of data for the performance of a contract or for steps taken prior to entering into a contract.

Data transferred when signing up for services and digital content

We will only transmit personally identifiable information to third parties where it is necessary to fulfil the terms of your contract with us, for example, to banks tasked with processing your payments.

Your data will not be transmitted for any other purpose unless you have expressly authorised us to do so. Your data will not be shared with third parties for advertising purposes without your explicit consent.

The legal basis for data processing is Article 6 (1) (b) DSGVO, which permits the processing of data for the performance of a contract or for steps taken prior to entering into a contract.

Google Analytics

This website utilises Google Analytics, a service for web analytics. The service is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.Google Analytics employs what are known as “cookies”, which are text files placed on your computer to facilitate an analysis of your use of the website. The data generated by the cookie concerning your use of this website is generally transmitted to a Google server in the United States and stored there.The storage of Google Analytics cookies is carried out in accordance with Art. 6 (1) (f) of the GDPR. The operator of the website has a legitimate interest in analysing user behaviour in order to enhance both the website and its marketing.IP anonymisationWe have enabled the IP anonymisation function on this website. This means that Google will truncate your IP address within member states of the European Union or in other states party to the Agreement on the European Economic Area before it is sent to the United States. Only in rare cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the website operator, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide further services relating to website activity and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be combined with other data held by Google.Browser pluginYou may prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that if you do so, you may not be able to use all the features of this website to their full extent. You can also prevent the data generated by the cookie relating to your use of the website (including your IP address) from being sent to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.Objection to data collectionYou can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Disable Google Analytics.Further details on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.Outsourced data processingWe have concluded a contract with Google for the outsourcing of our data processing and fully comply with the stringent requirements of the German data protection authorities when using Google Analytics.Demographic data collection by Google AnalyticsThis website makes use of the demographic features of Google Analytics. This enables the creation of reports containing statements regarding the age, gender, and interests of visitors to the site. This information is derived from interest-based advertising by Google and third-party visitor data. The data collected cannot be linked to any specific individual. You may deactivate this feature at any time via the ad settings in your Google account, or you may prohibit the collection of your data by Google Analytics as described in the section “Refusal of data collection”.Google AdWords and Google Conversion TrackingThis website uses Google AdWords. AdWords is an online advertising programme operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).As part of Google AdWords, we employ conversion tracking. When you click on an advert placed by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser saves on your computer. These cookies expire after thirty days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and the website operator can recognise that the user has clicked on the advert and proceeded to that page.Each Google AdWords advertiser receives a unique cookie. As a result, cookies cannot be tracked via the websites of AdWords advertisers. The information collected by means of the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers are informed of the total number of users who have clicked on their advert and have been redirected to a page with a conversion tracking tag. However, advertisers do not receive any information that could personally identify users. If you do not wish to participate in tracking, you can easily opt out by disabling the Google Conversion Tracking cookie in your browser settings. In doing so, you will not be included in the conversion tracking statistics.Conversion cookies are retained in accordance with Article 6 (1) (f) of the GDPR. The website operator has a legitimate interest in evaluating user activity in order to enhance both the website and its promotional activities.

For further details regarding Google AdWords and Google Conversion Tracking, please refer to the Google Privacy Policy: https://www.google.de/policies/privacy/.

You may set your browser to notify you whenever cookies are used, enabling you to decide individually whether to accept or decline each cookie. Alternatively, your browser can be configured to accept cookies automatically under certain circumstances, to always reject them, or to remove cookies automatically upon closing your browser. Please note that disabling cookies may restrict some features of this website.

Newsletter information

Should you wish to subscribe to our newsletter, we require a valid email address and information that enables us to confirm that you are the holder of the specified email address and that you consent to receiving the newsletter. No further data will be collected, or only on a voluntary basis. This information is used solely for sending the requested newsletter and will not be shared with third parties.

We will therefore process any information you provide on the contact form only with your consent, pursuant to Article 6 (1) (a) of the GDPR. You may withdraw your consent to the storage of your data and email address, as well as their use for sending the newsletter, at any time, for example via the “unsubscribe” link included in the newsletter. Data processed prior to your withdrawal request may still be processed lawfully.

The information provided when subscribing to the newsletter will be used for distribution until you cancel your subscription, at which point it will be deleted. Data stored for other purposes (such as email addresses for the members’ area) will remain unaffected.

YouTube

Our website incorporates plugins from YouTube, a service operated by Google. The provider is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you access a page on our website containing a YouTube plugin, a connection is established to YouTube’s servers. In this process, the YouTube server is informed about which of our pages you have visited.

If you are logged into your YouTube account, YouTube can directly link your browsing activity to your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in order to make our website more attractive. This represents a legitimate interest as defined by Article 6 (1) (f) of the GDPR.

Further information on the handling of user data can be found in YouTube’s privacy policy at https://www.google.de/intl/de/policies/privacy.

PayPal

Our website offers payment via PayPal. The service provider is PayPal (Europe) S.à.r.l & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you choose to pay using PayPal, the payment details you provide will be transmitted to PayPal on the basis of Article 6 (1) (a) (Consent) and Article 6 (1) (b) of the GDPR (Processing for contractual purposes). You may withdraw your consent at any time with effect for the future. This does not affect the lawfulness of data processing carried out prior to withdrawal.

Credit card providers: VISA and MasterCard